Frequently Asked Questions
Find answers to common questions about our services, from prepaid electricity to green energy solutions.
Prepaid & Top-Up
Prepaid electricity from Oasis Energy allows you to pay for your energy consumption in advance. You top up your meter with credit, similar to a mobile phone, and as you use electricity, the credit depletes. This helps you manage your budget and monitor your usage in real-time. You can top-up online, via our app, or at various retail outlets across Ireland.
Your Meter Point Reference Number (MPRN) is a unique 11-digit number that identifies your electricity connection point. You can usually find it on a previous electricity bill, on the top-up card provided by your supplier, or sometimes directly on your electricity meter itself. If you still can't find it, please contact our customer support with your address details.
If your top-up didn't go through, first check your account balance and transaction history on our website or app. Ensure you entered the correct meter number. If the issue persists, please wait for a few minutes and try again. If it's still unsuccessful, contact our customer support team immediately at info@oasisenergy.ie or call us at +353 91 445 6789. Please have your transaction details ready.
Green Energy
A Green Tariff means that the electricity you use is 100% sourced from renewable generators, such as wind, solar, and hydro power. By choosing a Green Tariff from Oasis Energy, you're directly supporting the growth of renewable energy infrastructure in Ireland and reducing your carbon footprint. We verify our green energy credentials through official certification processes.
Oasis Energy ensures the renewable origin of your electricity through nationally recognised Renewable Energy Guarantees of Origin (REGOs) or similar certification schemes. These certificates confirm that for every unit of electricity you consume, an equivalent unit has been generated by a renewable source and added to the national grid. Transparency and certified traceability are central to our green energy commitment.
Joining an Oasis Energy community solar program allows you to benefit from solar energy even if you can't install panels on your own roof. Key benefits include lower electricity bills, supporting local renewable energy development, reducing your environmental impact, and often, without the upfront costs or maintenance responsibilities of owning your own system. It's a fantastic way to participate in the green energy transition collectively.